Apparently you just dont get it.  Arguing with the customer only succeeds in that customer not giving you the business you desire.  In your particular case, what you call 'informing' should be a given.  Any cust service team worth the label should be doing exactly that on any major release.  The point being, if another part of the 'team' had done their job a bit better, perhaps the support team wouldnt have had it so rough, yes?

Just a note. In my area one of the local Best Buy stores pulled the Demigod CE's off the shelf after getting many returned copies due to "serial keys already in use".  They left the standard editions on the shelf as they had no issues with users bringing them back.

Thought I'd share this with you. 

-Jollyrigger

I think it's OK to give kudos to peopel that work hard.

While I'm here. . .  thanks to all teh customers who have sent in thier purchase information with little fuss.  It let us track down the problem and put in a fix.

This is the message I just received.

Dear Demigod Customers,

You may have been experiencing some issues with, or reading in the forums about, trouble registering retail copies of Demigod. Specifically errors claiming the serial was invalid or already registered to another account. Unfortunately, this was due to an oversight on our part. Although housing something called the "Unclean Beast" inside of our datacenter seemed like the only logical option at the time (you can't exactly chain him up in the backyard at your mom's house.) in hindsight this was probably not the best option for something with ”Ooze" ability. After many hours of work, and some serious hosing down of the servers, the process should be back up and running. You should now simply be able to register your serial number through Impulse. To do this:

-Click on the help icon in the upper right of the Impulse interface (the one that looks like a blue circle with a question mark) and select "Register a product".
-Once on the registrations page, in the bottom right, click the 'Add Registration' button.
-In the Window that appears, enter your serial number, followed by your e-mail you used to create your Stardock.net account, the product category [Games] and the product name [Demigod] (these last 2 fields should auto-populate).
-Click 'Add Registration' button and you've registered your product.

This will register the software to your account, and get you the latest updates to your product. This will also keep track of the serial number if you ever need to install again. You can now go under the games tab in Impulse and select Demigod and click 'Update' to update it. If this works for you, enjoy the game and please refrain from replying to lighten the support load. If this does not work, or the game is already registered to you and you're still having issues, please reply to this e-mail with any relevant details.

On a further note, the Unclean Beast has been scrubbed clean as a punishment, and will not be allowed after dinner treats for one week.

Thank you for your cooperation and patience in this matter,

-The Stardock Technical Support Team

Geezuz you gotta be kidding me.

When is a manager going to get ahold of this and GET ZUBAZ OUT OF THIS THREAD.

Kid, I don't how old you are but you sound like maybe 12. Holy crap you are a bad example of customer service. Shut it already.

Somebody fix this problem before this guy makes you look even worse than this incident does.

After reading the email posted above, I gave it another shot and presto, registration worked like a charm.

Stardock, my faith in you has not been misplaced. Thank you!

If you are speaking about Zubaz, you can check his age at his profile (click on his name to access his profile).

And the stardock letter about demigod registration is also available here http://shirley.impulsedriven.net/article/347377/Trouble_with_registering_a_retail_copy_of_Demigod

And it was made by Shirley, not Zubaz.

I guess I will have to explain it to you as simply as I can.  Any response from you aside from 'we are really sorry, etc. etc.' will be taken as an irate customer to indeed be arguing or making an excuse in the face of a huge blunder that affects the customer.

And we do indeed have a point of contention....you simply seem unable to either recognize or comprehend it.  Yes, its nice to give kudos to people that work hard....namely the consumers that work hard for their money.  But as for your support team....its a release.  Its a given they should be working hard to fix things.  In fact, I was actually shocked that the support team apparently only responded to emails during normal business hours and were not responding 24/7 as is usually the case when a major new product is released.  I guess I am too used to companys replying within mere hours of a tech support request as opposed to 24 to 48 hours.  /shrug. 

Nor did I miss your dig about customers who comply 'with little fuss'.  Perhaps you need to heed the advice of others seeing what I do in your behavior and simply stop posting because right now you are really not doing your company any favors.

And just for the record, my copy was with a standard edition copy off the shelf...not a CE copy.

Emmm... i see alot of pro customers over here, eh? Bitching around doesnt do anyone any favor anyway. So far i havent had any issue with registering Stardock products (tho for Russia its a bit more complicated than for anyone else). And anyway i prefer to stay informed than to be left w/o any info on the matter.

Stardock cant control all parts of the process. They cant copntrol what happens in every retail store etc etc. You want zero hassle? Buy it all in Impulse! Its simple, its faster, its safer.

Have a nice day.

P.S.: can someone of support guys add to OP that for russian retail edition you have to first register your code at http://snowball.ru/demigod and only then register it in impulse. It can be quite confusing for a new customer.

Day 5 and only a mass mailing reply on Friday that did nothing for me. 

Oh-Joy: Please post or PM me your ticket number and I'll get you taken care of.

i have done what this org poster said and   returned 3 soon 4 copys of demigod  all keys didnt work 

went to contact us on stardocks website

now gonna e-mail support e-mail that was posted in this thread

about to run walmart out of copys of game elc dept people now laugh when they see me

they wont give me a refund but they will exchange game  

m0zone: I believe your ticket was answered today.  Please don't make any more trips to the laughing employees at Wal-Mart.  If need be we can simply assign a new serial to your account on our end.

i tried to install my box version of the game (i had already installed the beta) and now it says theres a 1.88 gig update whenever i log into impulse, which im fair sure is the whole game.

I uninstalled Demigod and Impulse then reinstalled both and its still saying the same thing, help plz

Orkimond: have you tried installing directly through Impulse?  This will automatically get you the latest version.