Everything can happen, like printing 2 times a bunch of serial id on stickers ....

You shouldn't be dealing with the public.  "Please".  "Thank You".  "We're sorry you're experiencing problems with the game you spent $50 on".  For a company worried about piracy,  you sure don't seem to want to keep the PAYING customers around.

There are many posts that require attention; we are trying to assist as many as we can as quickly as we can.

Again, please accept my apologies and thank you for the reminder and example of how to do it right.

Same problem here. Bought Demigod from Amazon. Sent in photos as requested above--thanks for letting us know what to do to expedite a solution!

annnd duplicate post.

Yes kryo, please check with Cari or other DB gurus on the propogation of the username update into Demigod.  This is an important fix!

For everyone in worry or doubt, I finally got this resolved and it took less than a day, all it took was contacting support@stardock.com and providing the problem, serial key, and pictures of the key, reciept, and box+disc. Anyone who is in doubt, keep patient and you will be rewarded as I was, thank you very much Stardock for having speedy and helpful service!

Same thing here less than 24 hours and everything was taken care of big thanks to the support staff for their quick response/resolution times.

You can add me to the list as well.  Just purchased the Collectors Edition and says I can't update as the SN or/and email is not Valid!

As much as I understand more and more companies trying to copy protect their products against software pirates, it is becoming more and more frustrating for honest buyers/players as we go trhough loads of crap to tell them "I have a legit copy) only to have a complete fail at the Publishers end.  By now I am sure the Pirates are enjoying their illegal copy while us legal owners can't even play a game we paid for?  Maks no sense and Companies should be on the ball and much fater to repair problems at their end becuase that will turn us away from actually buying games when we get no service.  Sorry for the Rant but it is frustrating when I pay good money for something and get no service in return!!

My email from support only requested a copy of my receipt and a copy of the box and back of the manual - which I complied with.  Will report back to the thread when the issue gets resolved for me (to give the rest of you assurance that they are indeed making progress on the issue).

   I bought the game yesterday played single player just to get used to it and didn't register it. Got home went to register it I got the ref 204 error I spent about 30 minutes reading posts I found this so I took a picture of all my stuff I was about to send it in and my bro tells me he already registered MY CD key under HIS account... UGH.

   My question is there a way to change the e-mail address on his account to mine? Or to dissassociate the key on his account so I can put it onto mine? I did change his username to mine and that worked but I would like it tied to my e-mail not his. I'm mostly concerned about the username in multiplayer I did change that so if it does have that change in multiplayer it's not too big of a deal.

   Ok I got another problem I can't log into my own anymore on Impulse... so now it is stuck with his e-mail. I hope when I log out and back in the forums it doesn't have the same problem...

   Nevermind I solved that last problem I just logged back into his and changed it to something else...

If you email support@stardock.com they should be able to merge or move the registration for you.

My key didn't work.  I called tech support and their hours end at 4 pm eastern time!  WT???  There was also a recording saying that due to recent releases telephone support was temporarily suspended!  Another WT???  First time buying a game from these guys and I'm wondering if it would be the last.  Maybe there's a reason a new release is only $40 local and $35 on-line.  So I decided to submit a ticket and then it's saying it could be up to 48 hours!  I start looking at this forum and I'm not alone.

I resolved the issue and suggest everyone that purchased locally do the same.  Go to the store and exchange it for another copy.  My second one worked.  Keep exchanging until you get a good copy.  Tell them it's defective.  They will send them back to the manufaturer and they should pay the price for shoddy business.  How many beta testers did they have? Two?

Another problem I had was with trying to update from within the game where it would always crash.  Now I'm able to update the game but why the h3ll is it downloading 2GB worth?  I already installed the game.  I know of no patch in all my gaming history that is 2GB!!!  Is anyone else being told there's an update and downloading 2GB?  I cancelled it.

I hate steam and any game that emulates it and don't support them.  I didn't know this game included a download system so if the game really sucks then I'll probably ask for a refund because of impulse.  I want to buy a physical CD and be able to download all patches from an FTP server and update as I see fit.  I don't mind CD keys but not one that doesn't let you do anything useful especially when the system is broken.

Dude, relax. Of course they had more than two Beta Testers. Its not the Beta Tester's job to screen CD-Keys. Even under these strange circumstances, the ability to search through all the CD keys they've made and make a new one and process that all in two days or less is rather amazing. So, cut Impule and Stardock some slack dude. I'm still waiting on a reply from Stardock, but, unfortunately, I didnt read this post before, so, I am expecting an E-mail saying to send all the aforementioned items above lol.